January 13 – service oriented

173/365 – people to thank who have had an impact on me. Some of my posts are thought out ahead of time, some are fluid and written in the moment, none of them are written beforehand though. Today’s post came to be based on my interaction of the day. Over the weekend, my Range Rover’s headlight gave out yet again. I texted my service advisor who happened to be a friend from the gym that I worked out at -Arthur S. He instantly accommodated my request and just put me at ease saying it would be taken care of. I have never had a service advisor. I would just take my car into the dealership or some private repair shop and let them do what they had to do and hope I wouldn’t be robbed blind. I’ve never dealt with the same person and established a relationship but with Arthur, this has not been the case. I have to say that Arthur is one of the nicest guys I have ever met. He has a smile on his face and a genuine concern for how you are doing and will have you laughing within minutes. And this is outside of the Range Rover dealership – nothing to do with the job. However, on the job, he also has that same welcoming persona which makes the process that much more smooth flowing. He has been my jedi master in terms of Star Wars and we share the same affection for Orphan Black as well as making excuses for not working out which I am king at!! 😉 We are often quick to complain about poor service but rarely commend exceptional service and hopefully, in addition to my thanks for Arthur being a friend, this post also shows how great customer service is in retaining a person – what a simple smile and going that extra mile does for a person. I try to do that in my life and I think this is why Arthur and I find it so easy to get along. Thank you buddy for giving me advice (don’t sweat the small stuff), taking care of my when I know nothing about my car and validating me for not working out when I can’t. In your honour, I hand over my keys to your trusting hands!

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